LEGAL & SAFETY
Payment Agreement
Thank you for purchasing Olyoo’s paid services. Upon purchasing Olyoo’s paid services, you will be able to use the exclusive features of the corresponding paid service.
1. Acceptance and Modification of This Agreement
1. This Payment Agreement (hereinafter referred to as “this Agreement”) constitutes the agreement between us and you regarding the purchase and use of Olyoo subscription services. These services are paid services; unless you agree to and accept all terms of this Agreement and complete the payment process, you are not entitled to use the exclusive features of Olyoo subscription services or any other services covered by this Agreement.
2. Olyoo may update this Agreement in accordance with applicable laws, service content, or operational needs. For material changes that affect your existing paid service entitlements, pricing, renewal terms, or cancellation methods, we will notify you in advance in accordance with applicable laws and Google Play policies. If you do not agree to such changes, you have the right to stop purchasing or cancel future automatic renewals before the changes take effect; during a subscription period that you have already purchased and has not yet expired, unless otherwise provided by applicable law, we will not reduce your statutory or contractual rights acquired during the current billing cycle solely due to an update to this Agreement.
3. Please read this Agreement carefully and choose whether to accept it. You must fully and strictly comply with the terms of this Agreement when using Olyoo subscription services.
2. Purchase of Paid Services
1. Before purchasing Olyoo subscription services, you must read and agree to the Terms of Service and this Agreement. Additionally, you must ensure that the personal information you provide is true, accurate, and valid; otherwise, Olyoo reserves the right to suspend your subscription services.
2. Olyoo users may use the Olyoo subscription service after completing registration and paying the corresponding service fees via Google Play. The actual price, billing cycle, auto-renewal arrangements, and other transaction terms for each subscription service are subject to the information displayed on the Google Play purchase page. Displayed prices may vary due to taxes and Google Play policies.
3. Virtual Products and Virtual Currency
Olyoo may also provide you with services related to virtual products or virtual currency within the app. Virtual products and virtual currency may only be used within the Olyoo app to redeem or access digital content, features, or services designated by Olyoo. They do not possess any real-world property attributes or legal tender status. Unless otherwise provided by applicable law, they may not be exchanged for cash or other valuables, nor may they be transferred, sold, or circulated outside the app. Using virtual currency to send an in-app gift is a use of that virtual currency within the app, not a transfer of it.
If virtual products or virtual currency require payment, such purchases must be completed through Google Play. Specific prices, quantities, scope of application, terms of use, and other transaction terms shall be subject to the information actually displayed on the Google Play purchase page. Once virtual currency is used to redeem corresponding virtual products or services, it will be deducted in accordance with the applicable rules and deemed to have been used. Unless otherwise provided by applicable law, Google Play rules, or this Agreement, refunds are generally not available for virtual products or virtual currency that have been used or partially used.
4. Restrictions on Minors
Olyoo’s paid services, virtual products, and virtual currency are available only to users who are at least 18 years old and otherwise eligible under the Terms of Service. If we have reasonable grounds to believe that a user does not meet this age requirement, Olyoo reserves the right to refuse the user’s purchase, activation, renewal, holding, redemption, or continued use of the relevant paid services, virtual products, or virtual currency, and may handle related orders, refunds, account restrictions, or terminations in accordance with applicable laws, Google Play policies, and Olyoo’s relevant policies.
5. Subscription Auto-Renewal
When you purchase an Olyoo subscription through Google Play, your subscription, auto-renewal, billing, and cancellation are subject to Google Play’s relevant rules, and Google Play will typically charge you for the next billing cycle using your linked payment method. Unless you cancel your subscription through Google Play before the end of the current subscription period, your subscription will typically auto-renew. Specific renewal dates, billing methods, cancellation procedures, and other subscription management rules are subject to the Google Play purchase page and Google Play policies.
If we adjust subscription prices, auto-renewal terms, or the content of related paid services, we will notify you in advance via the purchase page, in-app notifications, email, or other reasonable means, in accordance with applicable laws and Google Play policies.
6. Risks and Liability
Unless Olyoo is at fault, Olyoo assumes no liability and will not compensate you for any damages resulting from the acts or omissions of third parties, including but not limited to the infringement of any third party (such as Google Play, internet service providers, etc.).
7. Refunds
You are entitled to request a refund under the following circumstances:
1. If you suspect that a purchase made through Google Play involves unauthorized payments, fraudulent charges, or other irregular transactions, please promptly file a claim through the relevant process provided by Google Play or contact our customer service team at olyoo2026@outlook.com. We will assist in resolving the matter to the extent permitted by applicable law, Google Play policies, and the actual circumstances.
2. For cases verified as clear purchase errors that meet the refund criteria, we may decide whether to provide a full or partial refund based on the specific usage circumstances:
- If the purchased virtual goods or virtual currency have not been used, you are entitled to request a full refund to the extent permitted by applicable law, Google Play policies, and this Agreement;
- If the purchased virtual goods or virtual currency have been partially used, you are entitled to request a partial refund to the extent permitted by applicable law, Google Play policies, and this Agreement;
- If the purchased virtual goods or virtual currency have been fully redeemed or used, refunds are generally not supported, unless otherwise provided by applicable law, Google Play policies, or this Agreement.
3. If we terminate your subscription for any reason (with or without explanation), you will receive a pro-rated refund for any prepaid but unused fees.
If your subscription is terminated due to a material breach of the Terms of Service, the Community Guidelines, or applicable law on your part, we may refuse to refund unused fees to the extent permitted by applicable law.
The refund amount will not exceed the amount paid for the specific service or product.
In addition to the refund scenarios explicitly listed in this section, if applicable law contains other mandatory consumer protection provisions (including, but not limited to, dispute resolution for unauthorized payments, or refund mechanisms under the Google Play rules), you retain the right to assert your rights under such provisions.
8. Membership Cancellation
If you purchased an Olyoo subscription through Google Play, you can cancel future automatic renewals at any time via the subscription management page on Google Play. After cancellation, the current paid subscription period will generally remain active until the end of that billing cycle; unless otherwise provided by applicable law or Google Play policies, cancellation will not retroactively affect the current active subscription period.
9. How to Request a Refund or Cancel Your Membership
If you purchased an Olyoo subscription through Google Play and wish to request a refund or cancel your subscription, you may submit a request following the process provided by Google Play or contact our customer service team at olyoo2026@outlook.com directly. Whether a refund is approved, the refund method, and the refund amount will be determined based on applicable laws, Google Play policies, actual usage, and this Agreement.
10. Account Closure
When you cancel your account, unless otherwise required by law or this Agreement, the personal information associated with your account will be deleted or anonymized.
1. Account closure follows the account deletion process set out in Section 8 of the Terms of Service. After you submit a deletion request, the account enters a seven-day restoration period. If you want the account deleted, do not log in during those seven days. If you change your mind, signing in during that period cancels the deletion request and returns the account to normal status. Once the seven days have passed, the account and its associated data are deleted, except for data we are permitted or required by law to retain.
2. Deleting your Olyoo account does not cancel your Google Play subscription. If you have an active subscription, you must cancel it separately through Google Play; otherwise Google Play may continue to charge you.
3. You acknowledge and agree that canceling your account will (and may) result in the following consequences, including but not limited to those listed below, for which you will bear full responsibility:
- You will be unable to log in to or use your account, and other users will be unable to interact with you on Olyoo.
- Unless otherwise specified in the Terms of Service, the personal information associated with your account will be deleted or anonymized. You will not be able to retrieve your personal information, nor do you have the right to request that we do so.
- You acknowledge that if your account is canceled, any virtual products and virtual currency in your account will simultaneously become invalid or be deleted; unless otherwise required by applicable law, you agree not to seek restoration, exchange, redemption, or compensation from us regarding such virtual products and virtual currency. Please dispose of any remaining virtual products and virtual currency before closing your account.
- Once your account is canceled, it cannot be restored. Even if you re-register for Olyoo using the same Google account or any other verified sign-in method after cancellation, that account will be treated as a new user account.
- Once your account is closed, the Terms of Service you entered into with us regarding Olyoo will terminate (unless both parties agree otherwise). However, the termination of these agreements does not affect your liabilities arising from your use of Olyoo services prior to account closure; you remain fully liable for all obligations arising from your use of Olyoo services prior to account closure, including but not limited to any liability for breach of contract, liability for damages, and any performance obligations that may arise.
The provisions of this section regarding account closure do not affect your statutory rights under applicable privacy and consumer protection laws; we will continue to retain information required for legal obligations, dispute resolution, fraud prevention, auditing, or tax requirements to the extent permitted by applicable law.
11. Contact Us
Olyoo is operated by Social Element Limited. If you have any questions about this Agreement or your order, email us at olyoo2026@outlook.com.