ACCOUNT & DATA DELETION
Delete your account
You can delete your Olyoo account and the data associated with it in two ways. You do not need to have the app installed to make the request.
Option 1 — In the app
Open Olyoo and go to Me → Settings → Delete account, then confirm when you are asked to.
Option 2 — By email
Send a request from the email address associated with your account to:
olyoo2026@outlook.com
Subject: Account Deletion Request
In the message: state the email address you use to sign in to, or that is associated with, your account.
Do not send passwords, identification numbers, or other unnecessary sensitive information by email.
What happens next
- Straight away. The account is deleted as soon as you confirm, and you are signed out on every device. Your profile can no longer be opened, and your posts and comments no longer appear. Your activities are settled at this point — see What cannot be undone.
- Deletion is permanent. There is no restoration period: the account cannot be restored and the deletion cannot be reversed. If you want to use Olyoo again, you will need to create a new account, which starts as a new user.
- Requests by email. A deletion request sent by email is completed once we have verified that it comes from the account holder.
- Subscriptions. Deleting your account does not cancel a subscription purchased through Google Play or the App Store. Cancel it in the store's subscription settings; otherwise the store may continue to charge you. See Section 12 of the Terms of Service.
What cannot be undone
Deletion is permanent, and the effects on your activities take place the moment a deletion request is submitted:
- Activities you were hosting that had not yet finished are cancelled, and their group chats are closed.
- You are removed from activities you had joined that had not yet finished, and the seat you were holding is released.
These two effects are permanent, because they have already changed other people's plans — the activity is off, and the seat has gone to someone else.
What is deleted
The account and the user data associated with it are deleted. This includes your account and profile information, the text content you published, and your activity and interaction records, as described in the Privacy Policy.
What may be retained
Where permitted or required by law, we may retain limited information for safety, anti-fraud, dispute-resolution, or compliance purposes, to the extent permitted by applicable law. The relevant data categories and retention periods are described in Section 7 of the Privacy Policy.
Content that other users have independently saved, forwarded, or disclosed is outside our control and is not affected by account deletion.
Related documents
The binding terms for account deletion are set out in Section 8 of the Terms of Service and Section 7 of the Privacy Policy. This page restates them as step-by-step instructions.