LEGAL & SAFETY

Terms of Service

Effective date: August 16, 2026
Version: v0.3
Operator: Social Element Limited
Service: Olyoo

Please read these Terms of Service (these “Terms”), the Privacy Policy, the Community Guidelines (including Offline Activity Safety), and the Minor and Child Safety Policy carefully before registering for, logging in to, or using the Service. By using the Service, you agree to be bound by these documents. If you do not agree, do not register for or use the Service.

1. Nature of the Service

The Service is a text-only sports social platform for adults. It provides tools for publishing activities, requesting to join activities, confirming participation, direct messaging, and activity-group communications. The Service is currently free of charge and does not offer subscriptions, in-app purchases, or other paid features.

The Platform provides information and communication tools only. It is not an organiser of any activity, venue provider, coach, broker, employer, agent, or representative of any participant. Activity creators, participants, and other users are solely responsible for the information they publish, their decisions, conduct, safety, and compliance with applicable law.

2. Eligibility and Accounts

You must be at least 18 years old and have full legal capacity to enter into these Terms in order to use the Service.

You must sign in through Google and provide true, accurate, and complete information requested on the relevant screens, including your date of birth. You must not provide a false date of birth, impersonate another person, or register an account for another person.

Persons under the age of 18 may not register for or use the Service. If the Platform discovers, or reasonably believes, that an account is being used by a minor, the Platform may immediately restrict, suspend, or ban that account.

You must safeguard your login credentials and are responsible for activities conducted through your account. If you believe that your account has been compromised or presents a security risk, contact us at olyoo2026@outlook.com.

3. Content, Visibility, and Risk Notice

The Service supports text content only. Your profile information, posts, activity information, comments, direct messages, and activity-group messages are all “User Content”.

Unless a screen expressly indicates otherwise for direct messages or activity-group communications, content that you publish publicly may be viewed by other users of the Service. Do not publish identification numbers, home addresses, contact details, health information, financial information, itinerary details, passwords, or other private or sensitive information.

Before an activity is joined, other users may view its public information. Once you join and are confirmed by the activity creator, you may view the activity’s members, the creator’s identity, and activity details. The display of the activity location and other information is governed by the relevant screen at each stage.

You retain your rights in User Content that you lawfully own. To the extent necessary to operate, display, distribute, review, improve, and safeguard the Service, you grant the Platform a non-exclusive, worldwide, royalty-free, sublicensable licence to use that User Content. The licence ends when the relevant content is removed from the Service or your account has been deleted, except to the extent retention or use is permitted by law or necessary to address an existing safety matter, complaint, dispute, or compliance matter.

The publisher is responsible for User Content. The Platform does not guarantee that any user, activity, information, or offline arrangement is true, accurate, safe, lawful, or suitable for you. You must exercise independent judgment and use caution when interacting with others.

4. Activities, Messaging, and Offline Interactions

Users may create activities, request to join activities, join the relevant activity group after confirmation, and communicate through direct messages or activity groups.

Activity creators may manage activity information, review requests to join, cancel activities, or modify activities. An activity creator must not, without good reason, proactively remove a member who has already been confirmed as joining. The Platform may restrict activities, remove content, or take action against related accounts under these Terms, the Community Guidelines, or where required for safety.

The Platform does not guarantee or assume responsibility for whether an activity proceeds, whether a venue is available, whether participants attend, the physical condition of participants, or offline conduct. Before participating in any offline activity, you must assess the risks yourself and comply with applicable law, venue rules, and the Community Guidelines (including Offline Activity Safety).

6. Prohibited Conduct

You must not engage in conduct prohibited by the Community Guidelines (including Offline Activity Safety), nor may you:

violate applicable laws, infringe another person’s rights, or endanger another person’s safety;
impersonate another person or misrepresent your age, identity, activity, venue, eligibility to participate, or attendance;
publish spam, scams, commercial solicitations, malicious links, or unsolicited advertisements;
harass, threaten, stalk, discriminate against, engage in hate-based attacks against, insult, bully, or sexually harass another person;
solicit, disclose, trade, or misuse another person’s private information;
use automated tools, crawlers, plug-ins, reverse engineering, or other means to interfere with, misuse, or damage the Service; or
circumvent age, account, access, or security restrictions, or create a new account after being banned.

7. Reporting, Blocking, and Platform Enforcement

If you encounter content, a user, or an activity that violates the rules, use the in-app reporting function. The Platform will respond to your report or commence handling it within five business days after receipt. The time required to resolve a matter may vary depending on the complexity of the facts, available evidence, or legal requirements.
You may block a specific user. Blocking is mutual and takes effect at the messaging-service level rather than in the interface: the blocked user can no longer send you direct messages, and you cannot message them — messages are rejected by the service, not merely hidden. Each other’s activities, posts, and comments are removed from your respective feeds, and each of you sees an unavailable page in place of the other’s profile. Blocking does not cancel joined activities or remove either of you from a shared activity group, where you both remain able to post. You can unblock at any time in Settings → Blocked accounts.
Based on reports, proactive review, or other reasonable information, the Platform may remove content, restrict, suspend, or ban activities or accounts, or take other measures permitted by law. To protect the safety and privacy of other users, the Platform does not guarantee that it will disclose all enforcement details to you.
The Service does not currently provide an appeal channel for account restrictions, suspensions, or bans.

8. Account Deletion

You may initiate account deletion in the App by following the on-screen instructions. You may also send a deletion request from the email address associated with your account to olyoo2026@outlook.com. We recommend using the subject line “Account Deletion Request” and stating in the email body the email address used to sign in to or associated with your account. Do not send passwords, identification numbers, or other unnecessary sensitive information by email.

After a deletion request is submitted, it enters a seven-day restoration period. If you log in during that period, the deletion request will be cancelled and the account will return to normal status. Once the restoration period ends, the Platform will complete deletion of the account and associated data, except for data that it is permitted or required by law to retain.

Further information on data deletion and retention is available in the Privacy Policy. See Delete Account for step-by-step instructions.

9. Service Changes, Termination, and Disclaimers

To the extent permitted by law, the Platform may modify, suspend, or terminate all or part of the Service for operational, security, technical, or compliance reasons and will provide notice by reasonable means.

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, the Platform makes no express or implied warranty regarding uninterrupted or error-free service, the conduct of any user, User Content, activity outcomes, offline safety, or third-party services.

Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited.

10. Limitation of Liability and Indemnity

To the maximum extent permitted by applicable law, the Platform, its affiliates, and its personnel are not liable for any indirect, incidental, special, punitive, or consequential damages (including loss of profits, data, or goodwill), whether based on contract, tort, or any other basis of claim, and whether or not the Platform has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, the Platform’s total cumulative liability to you in connection with the Service shall not exceed the greater of US$100 and the amount you actually paid for the Service in the 12 months preceding the event giving rise to the claim. The Service is currently free of charge, so that amount is zero.

If a third party brings a claim against the Platform, or the Platform suffers loss, because you breached these Terms, violated the law, or infringed a third party’s rights, you shall indemnify the Platform for the resulting losses, liabilities, and reasonable costs (including reasonable legal fees).

Some jurisdictions do not allow the exclusion or limitation of certain damages or implied warranties. To that extent the above limitations do not apply, and nothing in this section excludes or limits liability that cannot lawfully be excluded or limited.

11. Copyright Complaints (DMCA)

We respect intellectual property rights. If you believe that content on the Service infringes your copyright, submit a written notice to olyoo2026@outlook.com containing the information required by the United States Digital Millennium Copyright Act (DMCA, 17 U.S.C. § 512):

a physical or electronic signature of the rights holder or their authorised agent;
a description of the work claimed to have been infringed;
information identifying the location of the infringing content on the Service;
your contact details;
a statement that you have a good-faith belief that the use is not authorised by the rights holder, its agent, or the law; and
a statement, under penalty of perjury, that the information in the notice is accurate and that you are the rights holder or authorised to act on the rights holder’s behalf.

After receiving a compliant notice, we will remove or disable access to the relevant content within a reasonable time and may notify the person who published it. That person may submit a counter-notification as provided by law.

Where repeat infringement is established, we will restrict, suspend, or ban the account as the circumstances warrant.

12. Updates and Contact Information

The Platform may update these Terms. Material updates will be notified through an in-app notice, an announcement on the official website, or another reasonable means, and the effective date will be updated. Where required by law, we will seek your consent again.

These Terms, the Privacy Policy, the Community Guidelines (including Offline Activity Safety), and the Minor and Child Safety Policy together form the agreement between you and the Platform concerning the Service.

For general service enquiries, contact olyoo2026@outlook.com.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China, without regard to its conflict-of-laws rules. The courts of Hong Kong have jurisdiction over any dispute arising out of or in connection with these Terms or the Service.

Nothing in this section deprives you of the protection of any mandatory provision of the law of the country or state in which you reside, or of the right to bring proceedings there where applicable law gives you that right.